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Our Process

Ally Waste's uniformed Trash Valets will take your trash from doorstep to dumpster 5-nights per week between the hours of 8:00PM-10:00PM. We provide each housing unit a 13-gallon trash bin to place outside their door for collection. We ask that you be responsible for returning the bin back inside the housing unit before 9:00AM the following morning. Our proven process allows us to quickly and efficiently remove trash and recyclables without disturbing residents.  

CleaN Communities

Before leaving the grounds, we make sure common areas have been straightened and cleaned to ensure safety and cleanliness when walking the grounds of the complex. We make sure your community is one that you are proud to call home. Please note that Ally Waste offers communities numerous collection dates and service times. Please keep in touch with your property management staff to verify this information for your specific complex.    

Safety is our Priority

Our commitment to competitive employee benefits and incentives allows us to employ extremely qualified and professional valets you will be happy to see walking the grounds of your complex. Ally Waste runs a full background check for all of our employees and Management staff. Our clean-cut, professional and capable valets arrive after management hours to ensure we add value in crime prevention.  


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NO MORE Trash-Filled Walkways

NO MORE Shuttling Trash in and on top of Your Car

NO MORE Late-Night, Long Walks to the Dumpster

NO MORE Lugging Garbage down the Stairs

 

Resident FAQ’s

 

I did not get a container, or my container is damaged or lost. How can I get a new one?

Your community leasing office assigns, distributes and tracks the Ally Waste containers for their residents, so please request one from your leasing office.

I do not want this Ally Waste container. Can you please come and pick it up?

Your community leasing office assigns and tracks your apartment unit’s container. The doorstep trash collection service that your community management selected does require that the container always be used for sanitary and aesthetic reasons. If you prefer to not use it, please contact your leasing office.

How much do I have to pay for this service? Do I receive a Bill?

Ally Waste is contracted by your property management and does not bill individual residents. You will need to direct this type of question to your community leasing office.

I do not want your service. How can I cancel it?

Ally Waste has been contracted by your property management to provide doorstep trash collection for all of your community’s residents. Our service is designed to control your entire property’s waste stream in an efficient way. The communities we service generally do not offer individual residents an option to opt out of this service, but if you’d like, please inquire at your community leasing office.

 

Recycling Collection Questions

How does the Ally Waste recycling program work?

Recycling is picked up along with your regular trash, on the same schedule and by the same valet, five nights per week. Simply bag and tie your recyclables in blue bags and place them in your Ally Waste container along with your bag of regular trash.

When the service valets dispose of the trash they collect, they will place the regular trash into the compactors, but the blue recycling bags are placed into the special recycle bins that are provided for that purpose.

Is there an additional cost for recycling?

No there is not. We are concerned about the health of our planet, and thus offer free collection and processing of household recyclables as a way to improve our environment.

What materials can be put into the blue bags?

We accept all paper and cardboard items, including milk & juice cartons, all plastic containers #1-7, tin and aluminum cans, empty aerosol cans, bottles and jars. Please make sure that none of these items are jagged, sharp or could endanger the safety of the collectors who pick them up. These items can also be mixed together in the same bag – they will be separated later at the recycling processing facility.

Is it okay if all my bags do not fit inside the container?

Yes, that is understandable – just as long as you do put your container out and you do use it for whatever bags will fit into it. Extra bags can be stacked inside the container with the lid open. Please do not, however, put them directly on the floor because they can sometimes cause stains.


 Two common mistakes that can result in non-collection are:

1. Putting your trash out too late.

2. Bringing the container back in too soon.

  •  Collection begins after 8:00 PM (unless you have been otherwise informed by your leasing office). If you put it out even a few minutes past 8:00 PM, the valet could possibly have already passed by your unit if he/she happened to begin at your building.

  • Valets are permitted to work as late as midnight (depending on the night’s trash volume, as well as the size and layout of your community, it may sometimes take as long as 3-4 hours for them to finish up – particularly on a Sunday night).

  • Residents are permitted to leave their containers out overnight (as long as they bring them back in the following morning before 9:00 AM).

  • All trash must be bagged and tied securely (the only exception are flattened, bundled boxes).

  • Always use the container provided (extra bags may be stacked on top of each other inside the container - keeping the lid open – most communities do not allow bags to be placed directly on the pavements as this can result in floor stains)

I followed all those procedures and my trash still was not picked up!

We do apologize for this inconvenience. Please call Ally Waste at 1-877-689-ALLY (2559) so that this issue can be documented and forwarded to your community’s Ally Waste manager. Residents can also contact our customer service team directly at support@allywaste.com. Our office hours are Mon-Thurs 8:00 AM – 7:00 PM (MST), Friday 8:00 AM-5:00 PM (MST) and Sunday 8:30 AM – 5:00 PM (MST).